Refund Policy

Last Updated: January 2025

1. Overview

At Sofa Trade Co, we are committed to transparency and fairness in all our business dealings. This Refund Policy outlines our terms regarding payments, cancellations, and refunds for custom woodworking services.

2. Payment Schedule

For custom woodworking projects, we typically structure payments as follows:

• Deposit (50%): Required to secure your project slot and begin the design and material procurement process. This deposit confirms your commitment to the project.
• Progress Payment (25%): Due upon completion of the major fabrication phase, before finishing and assembly.
• Final Payment (25%): Due upon delivery, installation, and your final approval of the completed work.

3. Deposit Terms

The initial deposit serves multiple purposes:

• Secures your reservation in our production schedule
• Covers the cost of specialized materials ordered for your project
• Compensates for design time and consultation

Deposit refunds are available under the following circumstances:

• If we are unable to complete the project as specified in our agreement
• If material availability makes the project impossible
• If we mutually agree to cancel before any work begins

4. Cancellation Policy

4.1 Before Work Begins

If you cancel before any fabrication work has started:

• Full refund of deposit minus any non-recoverable costs (materials already ordered, design time)
• We will provide an itemized breakdown of any deductions

4.2 During Fabrication

If you cancel after work has begun but before completion:

• Deposit is non-refundable once cutting of materials begins
• Progress payments may be prorated based on work completed
• Materials paid for and not used may be returned or credited

4.3 After Completion

Once the project is complete and installed:

• All payments are non-refundable
• We provide a satisfaction guarantee on our workmanship
• Any issues with the completed work will be addressed through our warranty process

5. Satisfaction Guarantee

We stand behind our craftsmanship with the following commitments:

• We build to the specifications agreed upon in our written estimate
• We use the materials specified and approved by you
• If you are not satisfied with the workmanship, we will make corrections
• Any defects in materials or workmanship will be repaired at no charge

6. Change Orders

Changes to the scope of work after the initial agreement:

• Minor changes may be accommodated without additional cost
• Significant changes require a change order and additional payment
• We will provide pricing for any requested changes before proceeding

7. Warranty Repairs

If issues arise after project completion:

• Workmanship issues: repaired free of charge within reasonable timeframe
• Material defects: we will work with suppliers on your behalf
• Damage caused by customer: quotes provided for repair

8. Payment Methods

We accept the following payment methods:

• Personal and business checks
• Major credit cards (Visa, Mastercard, American Express)
• Cash for in-person payments
• Bank transfers for larger projects

9. Disputes

If you have concerns about any aspect of our service or billing:

• First, please contact us directly to discuss the issue
• We are committed to finding amicable solutions
• For unresolved disputes, Nebraska courts will have jurisdiction

10. Contact Regarding Refunds

To inquire about refunds, cancellations, or billing concerns:

• Address: 6035 G Road, Nebraska City, NE 68410
• Phone: (402) 873-4500
• Email: info@khsouq.com